Table of contents

Refund policy

BKT Refund and Return Policy

At BKT, we strive to ensure that our customers are fully satisfied with their purchases. Our refund and return policy complies with the Australian Consumer Law (ACL) and the regulations of New South Wales (NSW) to provide fair and transparent resolutions for product issues.


Eligibility for Refunds, Replacements, or Repairs

Under the ACL, customers are entitled to a remedy if a product:

  • Has a major defect or failure – You may be eligible for a refund, replacement, or compensation if the product:

    • Is unsafe, defective, or does not work as expected.

    • Does not match the description or sample provided at the time of purchase.

    • Is not suitable for the intended or specified purpose.

    • In case of any issues with any product, the product has to be returned, and to be so, it can’t be used in more than 70% of the quantity in the packaging.

  • Has a minor issue – We will offer a repair or replacement if the issue can be resolved within a reasonable time frame.

Return and Refund Timeframes

  • Change of Mind: We do not offer refunds or exchanges for change-of-mind purchases.

  • Defective or Faulty Products:

    • Domestic Orders (Australia): You must notify us within 14 days of receiving the product.

    • International Orders: You must notify us within 30 days of receiving the product.

  • Lost or Stolen Orders:

    • Domestic orders may take up to 7 business days to be investigated with AusPost.

    • International orders may take up to 12 business days for carrier investigation.

Return Process

If you believe your product meets the conditions for a refund or replacement, please follow these steps:

  1. Contact Us: Reach out to our support team at orders@bkt.net.au with details of your order and the issue.

  2. Provide Proof:

    • Include your order number, a description of the issue, and relevant photo or video evidence.

  3. Return Approval:

    • If required, we will provide a return label with shipping instructions.

  4. Product Inspection:

    • Once received, our team will inspect the product and determine the appropriate resolution (refund, replacement, or repair).

Refund Process

  • Approved refunds will be processed within 7 business days after the return is received and inspected.

  • Refunds will be issued to the original payment method.

  • Shipping costs are only refunded if the product is deemed faulty or defective.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Products damaged due to misuse or improper handling.

  • Clearance or final sale items.

  • Items returned without prior approval.

Contact Us

For further assistance, please contact us at:

  • Email: orders@bkt.net.au

  • Phone: +61 461 494 767

  • Address: Shop 2/461 Elizabeth Street, Surry Hills NSW 2010 Australia

For additional information on consumer rights, visit NSW Fair Trading.