FAQS

Find answers to your most pressing questions about our products and services.

What are your hours?

Our salon operates from 9 AM to 7 PM, Monday through Saturday. We are closed on Sundays. Please check our website for holiday hours.

What services do you offer?

We offer a variety of services including haircuts, coloring, styling, and treatments. Our skilled stylists are dedicated to providing personalized care to meet your needs. Explore our full list of services on our salon page.

How to book services?

You can easily book your appointment through our online scheduling tool. Visit our salon page and click on the booking link. Alternatively, you can call us directly.

What payment methods accepted?

We accept all major credit cards, debit cards, and cash. For online purchases, PayPal is also available. Please ensure your payment method is valid at the time of booking.

Do you offer refunds?

We strive for customer satisfaction and will address any concerns regarding services provided. Refunds are considered on a case-by-case basis. Please contact us directly for assistance.

Can I change my appointment?

Yes, you can change your appointment up to 24 hours in advance. Simply log into your account or call us. Late changes may incur a fee.

What services do you offer?

We offer a variety of services including haircuts, coloring, styling, and treatments. Our skilled stylists are dedicated to providing personalized care to meet your needs. Explore our full list of services on our salon page.

What is Hair Botox?

Hair Botox is a popular deep-conditioning treatment designedto rejuvenate and restore damaged hair without the use of harshchemicals.Hair Botox uses a combination of ingredients like collagen,vitamins, and proteins to fill in damaged areas of the hair fiber.Hair botox makes the hair smoother, shinier, and moremanageable without removing curls from the hair.3This treatment is ideal for individuals with frizzy, dry, ordamaged hair, as it helps to repair and hydrate the hair fromwithin, restoring its elasticity and strength.Botox is formaldehyde-free, making it a safer option for thoseconcerned about exposure to harmful chemicals. It works bycoating the surface of the hair, smoothing out any frizz andsealing the cuticle, which results in a smoother, healthierappearance.It is the perfect treatment to rejuvenate and add shine to yourcurls!

Will Nanoplasty permanently change my hair?

Although Nanoplasty can give the hair long lasting sleek results from 4-8 months, it is a semi-permanent solution to straightening hair. Nanoplasty does not permanently change the structure of hair. Unlike traditional chemical treatments,Nanoplasty works by temporarily restructuring the hair using natural ingredients like lactic acid, amino acids, collagen,and proteins. These ingredients penetrate deep into the hair shaft to smooth and straighten the hair, providing longer lasting results. It is a cumulative product, and therefore when built upon, results can become permanent. The hair type, the condition of the hair and hair care maintenance is important to consider for the longevity of results

When can I wash my hair after a Nanoplasty treatment?

You can wash your hair straight away after our BKT Nanoplastytreatment. There is no down time with our product. Beforewashing, always be careful of marking the hair such as tying it upor placing it behind the ear until washed to avoid creasing beforewashing.

When can I colour my hair after Nanoplasty?

If you are applying a tint to your hair that is the same level or darker than your natural colour, you can do so after two shampoos’. In this case, applying a tint on the same day as your Nanoplasty treatment is possible. When highlighting/bleaching the hair, it is important to wait atleast 4 weeks before or 4 weeks after to receive a Nanoplasty treatment. It's important to let the hair recover before applying Nanoplasty as a bleaching service compromises the hairs condition. It dehydrates the hair, and while our Nanoplasty can help rejuvenate the hair by its composition of hydrating elements, it is important to allow time for the hair to recover from any lightning service first.

Will my hair colour change after a Nanoplasty?

Due to the presence of natural acids in the BKT Nanoplasty, hair that has been tinted can lift 2-3 shades lighter. BKT’s Nanoplasty is safe for blonde hair. As it has a violet pigment, it tones the hair beautifully to an ashier colour.

Is Nanoplasty safe while pregnant or breastfeeding?

Yes, it is free from any harsh chemicals, and while it is safe for use during breastfeeding and pregnancy, we always recommended to consult a doctor first before proceeding.

Can I swim after a Nanoplasty treatment?

While it’s ok to swim in salt water and chlorine water after a Nanoplasty treatment, both can strip the hair of moisture.Before swimming, please ensure that you apply the BKT perfect 10 leave in conditioning spray, or the BKT deep hydration hair mask. This will fill the hair with moisture before swimming to avoid drying the hair out and it will help maintain the Nanoplasty treatment for longer lasting results.

Can I still style my hair with curls after a Nanoplasty treatment?

Yes! As BKT Nanoplasty doesn’t use harsh chemicals to permanently change the hair structure, it is still possible to style your hair with curls using an irons.

What aftercare products should I use after a Nanoplasty treatment?

BKT Nanoplasty has a range of products that are designed to help maintain your Nanoplasty treatment to ensure you hair remains smooth and easy to manage:1. BKT Deep hydration shampoo: A gentle cleansing shampoo that deeply hydrates, strengthens and improves hair health. It provides colour protection, is Sulphate and Paraben free, and removes build up while moisturizing. 2. BKT Deep hydration conditioner: Infused with coconut oil, hydrolysed rice protein and hydrolysed soy protein, it deeply nourishes and replenishes the hair adding natural shine and lustre. 3. BKT Deep hydration mask: This is the ultimate solution fordry hair and damaged hair. It contains a blend of Argan oil,Shea butter and Omega-3 all designed to reduce breakage, deeply nourish and strengthen the hair. It repairs the hair follicles, promoting healthy hair growth and reducing hair fall. 4. BKT Perfect-10 Leave in Treatment: This conditioning spray provides 10 benefits to add to your hair health routine. It provides Heat Protection, Repairs Damaged hair,provides Shine and Frizz control, UV Protection, Anti-Frizz, Dentangler, Split-end Prevention, Colour Protection, Style Enhancer and Prolongs and Enhances the BKT Nanoplasty results. 5. BKT Silk-Touch Oil: A hydrating hair oil that is enriched with argan and coconut oil providing intense hydration. It is a lightweight oil that also offers added heat protection. It adds shine and lustre to the hair.

What makes the stronger Nano Pro White formula different from the OG and Blonde formulas?

It is specifically designed for 4C and coarse brunette hair, offering stronger realignment and longer-lasting smoothing results without compromising hair health.

 Can I still use Nano Pro White on less resistant hair types?

It can be used, but hairdressers should adjust processing times and iron passes for finer textures. Overuse on delicate hair may cause unnecessary dryness.

How many sessions are required for 4C/textured hair to achieve maximum straightening?

Some highly resistant hair may require more than one session, with results improving progressively.

Will Nano Pro White lighten dark or natural hair colour?

Like all Nanoplasty treatments, it may lighten hair 1–2 shades due to its acid base, but it does not strip pigment like chemical straighteners.

Can Nano Pro White be used for a hair botox service instead of full straightening?

Yes, fewer iron passes can deliver a botox-like effect with frizz control and curl definition.

Why does the new Hydra Shampoo contain sulphates?

The reformulated Hydra Shampoo includes a mild sulphate system to provide a deeper cleanse before Nanoplasty, ensuring better product penetration, while still being balanced with hydrating and protective ingredients.

Will sulphates in Hydra Shampoo strip colour or damage Nanoplasty results?

No. The formula is specifically designed for pre- and post-Nanoplasty use, with moisturising actives (hyaluronic acid, palm butter, panthenol) to protect colour-treated and chemically smoothed hair.

Can clients use Hydra Shampoo daily at home?

Yes. Despite containing sulphates, the formulation is gentle and balanced with hydrating agents. It is safe for daily use and helps maintain treatment longevity.

What aftercare should clients use after the stronger Nano Pro treatment?

The Hydra range, Perfect Ten Leave-In, and Silk Touch Oil are recommended for hydration, heat protection, and longevity of results.

How should I price the stronger Nano Pro service compared to the Blonde/OG formulas?

Pricing should reflect the longer service time and higher strength of the formula for resistant hair. The BKT Pricing Guide can be adapted accordingly.

Is Nano Pro White suitable for use on extensions or wigs?

It can be applied on 100% real hair extensions but avoid adhesive/bonded areas. Not recommended on synthetic fibres.

Does the stronger Nano Pro require more heat or passes with the straightener?

Hairdressers should follow standard guidelines (titanium straightener, adjusted passes depending on hair condition), but resistant 4C textures may require additional sealing for best results.

What is the difference between Nanoplasty and Keratin?

Nanoplasty and Keratin treatments are both popular methods for achieving smooth, straight hair, but they differ significantly in terms of ingredients, process, and impact on hair health. Nanoplasty is a more advanced and natural option that uses amino acids, lactic acid, proteins, and collagen to straighten hair. It works by penetrating the hair shaft and restructuring it from within, ensuring smooth and shiny results without the use of harmful chemicals.Importantly,Nanoplasty is a formaldehyde-free hair treatment, making it safer for both the hair and overall health. The treatment not only straightens but also nourishes the hair, improving its health and shine. Results typically last up to 6 months.On the other hand, Keratin treatments often contain formaldehyde or similar chemicals to achieve long-lasting straightening effects. While these treatments do make the hair smoother and more manageable, they can expose users to potentially harmful fumes and may damage hair over time due to the chemical composition. Keratin treatments primarily coat the surface of the hair, giving a temporary smoothing effect but without the same deep, nourishing benefits as Nanoplasty.In summary, Nanoplasty vs Keratin treatments: Nanoplasty: Formaldehyde-free, natural ingredients, works within the hair shaft, healthier for hair, longer-lasting results. Keratin treatments: May contain formaldehyde, works on the surface, less nourishing, potential exposure to harsh chemicals

What is BKT Nanoplasty?

BKT Nanoplasty is a revolutionary hair straightening treatment that offers a safer and more natural alternative to traditional methods. Unlike traditional straightening treatments that rely on harsh chemicals like formaldehyde, BKT Nanoplasty uses lactic acid and other natural ingredients such as amino acids, collagen, and proteins to smooth and straighten hair from the inside out.This innovative treatment works within the hair shaft, restructuring the hair at a molecular level without causing damage. What sets BKT Nanoplasty apart is its ability to nourish and strengthen hair while delivering long-lasting, sleek results—often lasting from 4-8 months. Traditional treatments like keratin or Japanese straightening can weaken the hair over time by breaking down its natural bonds, but Nanoplasty maintains hair health by working with the hair’s natural composition. The inclusion of lactic acid helps in gently altering the hair's texture, making it smoother and shinier without the need for aggressive chemicals.

Still have questions?
Reach out to us anytime!